Frequently Asked Questions
Everything you need to know about your Mercier experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 14-day return window from the date you receive your order. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund.
How do I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery status.
Do you offer international shipping?
Yes, Mercier ships worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Buy Now Pay Later options like Klarna.
How should I care for my Mercier garments?
To maintain the quality of your items, we recommend following the specific care instructions on the internal wash label. Generally, we advise washing inside out on a cool cycle.